Privacy Policy
This policy explains how SumaGrow Kenya (“we”, “us”, “our”) collects, stores, protects and uses personal information when you visit or interact with our website and services. We respect your privacy and comply with applicable laws, including the Kenya Data Protection Act (2019) and global privacy best practices.
1. Information We Collect
We collect information you provide directly and information collected automatically.
- Directly provided: name, email address, phone number, company, messages you send via contact forms, and other information you give us when you sign up for newsletters, request information, or interact with customer support.
- Automatically collected: IP address, device and browser information, pages visited, referring URLs, and usage data collected through analytics tools.
- Cookies & similar technologies: used to personalize experience, measure site performance and for security.
2. How We Use Information
We use the information for the following purposes:
- To respond to enquiries and provide services you request.
- To send administrative notices, newsletters and marketing communications when you opt in.
- To analyze and improve our site, product and services.
- To detect and prevent fraud, abuse or security incidents.
- To comply with legal obligations.
3. Data Protection & Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data. Examples include:
- Encrypted connections (HTTPS/SSL) for data in transit.
- Access controls and least-privilege access for internal staff.
- Storing sensitive credentials outside of public web folders and using secure configuration files.
- Regular updates and security monitoring on our servers and hosted services.
While we strive to protect your information, no method of transmission or storage is 100% secure. If a breach occurs, we will follow applicable laws and notify affected parties as required.
6. Data Retention
We retain personal data only as long as necessary for the purposes stated or to comply with legal requirements. When no longer required, we securely delete or anonymize the data.
7. Your Rights
Depending on your jurisdiction and subject to applicable law, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your personal data.
- Withdraw consent where processing is based on consent.
- Object to or restrict certain processing activities.
- Request a copy of your data in a machine-readable format.
To exercise your rights, contact us using the details below. We will respond within the timeframes required by law.
8. Third-Party Services
We may use third-party tools and services such as analytics providers, email delivery platforms and payment processors. These services have their own privacy policies; when we share data with them, it is only for the purposes necessary to provide the service.
9. Contact & Complaints
If you have questions, requests or complaints about this Privacy Policy or our handling of your personal data, please contact:
Data Protection Officer
SumaGrow Kenya
Email: privacy@sumagrowkenya.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (Kenya) or another relevant supervisory authority.
10. Changes to This Policy
We may update this policy from time to time. When changes are material, we will provide prominent notice on our website and update the effective date at the top of this page.